Delete your data

Stop mailbox access

1. Sign in to TappaCiao, open a trip, open Files and choose Connect mailbox.
2. Select Gmail or Hotmail / Outlook, then choose Disconnect. This removes the authorization credentials stored by TappaCiao for that connection.
3. For provider-side revocation, also remove TappaCiao in your Google account connections or Microsoft app permissions.

Previously imported emails, attachments and itinerary facts stay in the trip until they are removed separately.

Delete imported files and booking details

Open the trip's Files panel, open the file's actions and choose Delete. You need permission to edit that trip. Removing an attachment link alone does not delete the file. Attachments you previously kept as separate files must be deleted separately, as must booking facts copied into itinerary items.

A deleted file leaves the trip but can be restored during the 30-day Undo window. Its original bytes are retained for recovery and become eligible for cleanup after that window. Cleanup can take longer when a retry is needed. If you need permanent removal including recovery records or remaining stored copies, use the request below. Deleting a trip is also not a guarantee of immediate erasure from every storage location.

Request account or personal-data deletion

Email info@novahourapp.com with the subject TappaCiao data deletion. Send from your account's sign-in email when possible and include:

• The email address used to sign in to TappaCiao.
• Whether you want to delete the whole account, a mailbox connection, or particular files or personal information.
• Relevant trip links or file names, if the request concerns specific content.

Do not send your mailbox password, access tokens, passport scans or full booking documents. If you cannot access your sign-in email, tell us so we can agree on another way to verify the request.

Requests are handled manually. We will verify your identity and clarify the scope, including shared trips, before making irreversible changes. We will explain what was removed, any information that must be retained and why, and any remaining backup or cleanup limitations. We respond in accordance with applicable privacy-law deadlines.

Deletion from TappaCiao cannot remove copies downloaded by collaborators, independently copied trips, or data held by Google or Microsoft. We can help identify personal information in shared content without deleting other travelers' information indiscriminately.